Return & Refund Policy

Return & Refund Policy – Proyozon.com

At Proyozon.com, we aim to ensure a smooth and hassle-free shopping experience for our customers.

1. Return Eligibility

• Products are eligible for return within 7 days of delivery.

• Items must be unused, in original packaging, and include all tags, manuals, and accessories.

• The following items are non-returnable:

  • Personal care products

  • Undergarments

  • Digital products

  • Customized or made-to-order items

2. Refund Policy

• Once the return is approved, refunds will be processed within 7–10 working days.

• Refunds will be issued via the original payment method used during purchase.

• Any applicable delivery or handling charges may be deducted where necessary.

3. Replacement Policy

• If you receive a defective, damaged, or incorrect product, we will arrange a replacement at no additional cost.

• If a replacement is unavailable, a full refund will be provided.

4. How to Request a Return

1. Log in to your Proyozon.com account

2. Go to My Orders

3. Select the relevant order and click Request Return

4. Our courier partner will collect the item, or you may drop it off at a designated Proyozon.com Return Center